Introduction
CHART Safeguarding, Law & Training Ltd (“CHART”) understands that circumstances can change and that training, consultation or supervision arrangements may occasionally need to be cancelled or rescheduled.
This policy explains how cancellation and rescheduling requests are managed for our services.
Scope
This policy applies to bookings for safeguarding training, bespoke organisational training, professional consultation and supervision, unless different terms have been agreed in writing.
Where a separate contract, quotation or booking agreement contains specific cancellation terms, those terms will apply to the extent that they are consistent with applicable law.
Cancellation by the Client
If you need to cancel a booking, please notify CHART in writing as soon as possible using our official contact details.
Your cancellation notice should include:
- Your name and organisation, where applicable.
- The date and type of service booked.
- The scheduled session date.
- Any relevant booking reference.
Any cancellation charges or refund arrangements will be determined by the terms communicated and agreed when the booking was made.
For organisational bookings, the agreed quotation or service contract may include cancellation charges reflecting the preparation, administration, reserved time and other costs associated with the booking.
Rescheduling Requests
Where possible, CHART will try to accommodate requests to change a training date, consultation appointment or delivery arrangement.
Rescheduling is subject to availability and agreement by both parties. Additional charges may apply where these were disclosed and agreed in the booking terms.
Clients should request changes as early as possible to maximise the opportunity to arrange an alternative date.
Cancellation by CHART
In exceptional circumstances, CHART may need to cancel or reschedule a session due to illness, unforeseen events, operational difficulties or other circumstances beyond our reasonable control.
Where this happens, we will notify the client as soon as reasonably practicable and discuss an appropriate alternative arrangement.
Depending on the booking terms and applicable law, this may include rescheduling the service or providing a refund for a service that cannot be delivered.
Non-Attendance and Late Arrival
Clients and participants are responsible for attending sessions at the agreed time and following any joining instructions provided.
Failure to attend, late arrival or leaving a session early may affect the ability to complete the training or receive a certificate.
Any fees relating to non-attendance or missed sessions will be governed by the terms agreed at the time of booking and applicable law.
Online and Face-to-Face Sessions
For Microsoft Teams sessions, clients should ensure they have suitable internet access, compatible equipment and the joining details supplied.
For face-to-face training, the client and CHART should confirm the venue, access arrangements and any relevant logistical requirements in advance.
Technical difficulties, venue problems or other unexpected issues will be considered on a case-by-case basis.
Refunds
Any refund due will be assessed in accordance with the applicable booking terms and legal requirements.
Where a refund is agreed, CHART will communicate the amount and expected processing arrangements.
Nothing in this policy removes any cancellation, refund or withdrawal rights that apply under consumer protection legislation.
Bespoke and Commissioned Training
Bespoke training may involve advance planning, preparation of tailored materials, consultation and the allocation of specific dates.
Cancellation arrangements for commissioned services should therefore be agreed in writing before the work begins. The relevant proposal or service agreement should specify any notice periods, fees, expenses and rescheduling arrangements.
Contact Us
To cancel or reschedule a booking, please contact:
CHART Safeguarding, Law & Training Ltd
Website: https://chartslt.co.uk/
Email: enquiries@chartslt.co.uk
Postal address: SafeGuard Learning Ltd, 4 Highcroft Park, Chudleigh, Devon TQ13 0NE
Please include your booking details so that we can respond efficiently.
