Introduction
CHART Safeguarding, Law & Training Ltd (“CHART”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, enquire about our services, book training, request a consultation or engage with our professional safeguarding services.
We handle personal information in accordance with applicable UK data protection legislation.
Information We Collect
We may collect the following types of personal information:
- Contact information: Name, email address, telephone number, job title and organisation.
- Enquiry information: Details you provide when contacting us about training, consultation, supervision or other services.
- Booking information: Course selections, booking details, attendance records and information required to administer training.
- Payment information: Relevant transaction and billing records where applicable. Payment card details may be processed by third-party payment providers.
- Website information: IP address, browser type, device information and website usage data collected through cookies or similar technologies, where applicable.
- Professional information: Information relevant to commissioned training, consultation or supervision that you choose to provide.
Please do not submit confidential case information or identifiable information about children or vulnerable adults through general website enquiry forms unless specifically requested through an appropriate and secure process.
How We Use Your Information
We may use your personal information to:
- Respond to enquiries and requests for information.
- Arrange and deliver safeguarding training, consultation and supervision.
- Manage bookings, attendance, certificates and related administration.
- Communicate with individuals and organisations about our services.
- Process payments and maintain financial records.
- Send relevant service updates where permitted by law.
- Maintain website security and improve our website.
- Meet legal, regulatory and professional obligations.
- Establish, exercise or defend legal claims where necessary.
We will only use personal information where we have an appropriate lawful basis to do so.
Lawful Basis for Processing
Depending on the circumstances, we may process personal information on the following grounds:
- Contract: To provide services you have requested or fulfil contractual obligations.
- Legitimate interests: To manage our business, respond to enquiries, maintain security and improve our services, where these interests do not override your rights.
- Legal obligation: To comply with applicable legal and regulatory requirements.
- Consent: Where consent is required, including certain marketing communications or optional cookies.
Where we rely on consent, you may withdraw it at any time.
Sharing Your Information
We do not sell your personal information.
We may share information where necessary with trusted service providers, such as website hosting providers, email services, booking systems, payment providers and online meeting platforms.
We may also disclose information where required by law or where necessary to protect individuals, respond to safeguarding concerns, establish legal claims or meet legitimate professional obligations.
We expect relevant service providers to handle personal information appropriately and securely.
Data Storage and Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is restricted to those who need it for legitimate business or professional purposes.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including the provision of services, maintaining business records and meeting legal obligations.
Retention periods depend on the type of information and the relevant legal, contractual or professional requirements.
Where information is no longer required, it will be securely deleted or anonymised where appropriate.
Your Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information in certain circumstances.
- Request restriction of processing.
- Object to certain types of processing.
- Request transfer of your information where data portability rights apply.
- Withdraw consent where processing is based on consent.
- Complain to the Information Commissioner’s Office (ICO).
To exercise your rights, please contact us using the details provided below.
Third-Party Websites
Our website may contain links to external websites and services. We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing their privacy policies before providing personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices or legal requirements. The latest version will be published on this page.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact:
CHART Safeguarding, Law & Training Ltd
Website: https://chartslt.co.uk/
Email: enquiries@chartslt.co.uk
Postal address: CHART Safeguarding Law & Training Ltd, 4 Highcroft Park, Chudleigh, Devon TQ13 0NE
